Service and Support

ameria operates your cloud solution — worldwide. You profit from the highest possible system stability, 24/7 support, and data security.

Security, performance, and permanence: our customers believe in these features. While you concentrate on your core competencies, your IT is still running in the maximum security computer center.We take care of maintenance, updates, and operations. First (user helpdesk), second (additional training at the workplace, complex requests, care, and expansion of the knowledge database for the first level support), and third level support (highest escalation step, experts of the individual departments, interference with the program logic) in German or English is included when desired — 24 hours a day, seven days a week, twelve months a year.

We take over for you, among other things...

  • Operation of Software-as-a-Service (SaaS) solutions
  • Server landscapes for mobile solutions
  • Hardware support over Linux, Windows, and IBM
  • Development support, including "hot fixes"
  • Trainings

Especially critical business processes are well taken care of at ameria. We take over server load monitoring, anti-hacker monitoring, exact release and updates scheduling, and redundant data security. As required, our support employees are available to your customers or employees.

ameria offers you hardware and software support from a single source. You can't operate a scalable IT landscape in B2B and B2C more efficiently.

Contact Us

Torsten Krayl

Head of Business Development

tel +49 6221 43 43-268
email: t.krayl(at)ameria.de

Contact Us
ameria GmbH Excellence in Delivery and Innovations in Technology